** Christmas 2026 Shipping Dates** 

This applies to all orders from 1st November 2026 - 5th January 2027; information is correct as of 7th October 2026.

LAST ORDERS  - Friday 18th December 2026.

My last orders/post day this year is within Royal Mail’s published posting dates at time of publishing.  These are, however, subject to their change and therefore it’s always advisable to order/post as early as possible to ensure minimum chance of disruption. 

Processing Time remains 3-5 working days, but wherever possible orders will be processed and dispatched much quicker as capacity allows. 

All orders placed Monday 7th December 2026 - Friday 18th December 2026 will automatically be upgraded to Royal Mail Tracked 24. 

Please note that once dispatched the item is [literally] no longer in my hands and therefore delays may occur due to strain on the Royal Mail system.  My policy on Lost Items, as detailed below, remains in place in accordance with Royal Mail's own guidance. 

Due to a studio holiday all orders placed between Saturday 19th December 2026 and Tuesday 5th January 2027 will be dispatched between 6th-8th January 2027. 

Please note during this period Holchester Designs will be closed and therefore any communications attempted during that time may be subject to delayed responses. Where possible, however, I will endeavour to respond to issues as and when I can.

All other elements of my Shipping & Returns policies and general terms and conditions remain unchanged.

Process & Dispatch

UK - Process & Dispatch:

All non-personalised stationery orders are processed within 3-5 business days of receiving your order confirmation.

Any changes to the above timescales will be announced on the website, and if any changes occur during the processing period you will be notified directly via email. 

Once your order has been dispatched you will receive email confirmation.  If you do not receive your item within 14 days of receiving the dispatch email notification please contact me via email to hello@holchester.com. (Please refer to Lost Items section below). 

Standard postage for all items is Royal Mail Tracked 48 and costs are subject to change in line with Royal Mail's own price fluctuations.  Couriers can be arranged if requested, and costs will be dependent upon the timescales/requirements. 

All items will be sent in plastic free packaging.  In some cases the packaging you receive will have been previously used for other items but I will have determined that it is in good enough condition to be used before wrapping anything.

International - Process & Dispatch: 

Unfortunately, due to a number of reasons, I am unable to process and fulfil international orders from outside of the U.K.  Huge apologies to anyone effected by this and I sincerely hope that I will have this resolved in 2027. 

Cancellations, returns and refunds - Non-personalised Items

Cancellations (non-personalised items):

The buyer must notify the seller in writing within 24 hours to hello@holchester.com, confirming their order number and that they wish to cancel their order.  

If the item has not yet been dispatched a full refund will be made, including postage costs, within 14 days of receipt of the cancellation notice. 

In the instance an item has been dispatched the returns policy outlined below applies.

Please note the above does not apply to personalised items - please see the section below. 

Returns & refunds (non-personalised items):

We accept returns up to 14 days after delivery, as long as the item is unused and in its original condition.  

The item must be returned and once received and the condition checked we will refund the order amount, including the original cost of outgoing postage, to the original buyer.  

This refund will be made within 14 days of receipt of the returned items, or within 14 days of the buyer providing evidence that the items has been returned (e.g. proof of postage), whichever is sooner. 

The buyer is responsible for the cost of return postage.

Refunds will not be made to individuals that are not the original buyer or to accounts other than where the original payment came through. 

Please note the above does not apply to personalised items - please see the section below.

Cancellations, returns and refunds - Personalised Items

Cancellations (personalised items):

The buyer must notify the seller in writing within 24 hours to hello@holchester.com, confirming their order number and that they wish to cancel their order.  

As personalised items are processed and printed to order after this 24 hour period cancellations will not be accepted.

Returns & refunds (personalised items):

As personalised items are made to order returns will not be accepted or refunds given, unless the item(s) is faulty.  Please see Faulty Items section below for more information.

The only exception to this is if I have made a clear typographical or other printing error that does not meet the details specified upon ordering.  

Holchester Designs will not be liable for any personalised items where the personalisation is incorrect due to an error made by the customer during the buying process.

Faulty Items:

All items are checked prior to dispatch.  

If you feel you have received a faulty item, and contact me within six months of receiving that item, you may be entitled to a full or partial refund, a repair or offer of a replacement.  

This is done on a case by case basis and the original buyer must contact me via email to hello@holchester.com stating the order number and providing detail about and evidence of the fault.  

Any stationery that has been used in any way will not be entitled to a refund or replacement as it will be considered as an altered item. 

Damaged Items:

In the event that your order arrives damaged in any way, please contact me as soon as possible via email to hello@holchester.com with your order number and a photo of the item’s condition. We address cases such as these on an individual basis and will try our best to work towards a satisfactory solution.

Lost Items:

Items will be considered lost if they have not been delivered within 15 working days of dispatch.  This time period is to account for potential delivery delays encountered in the Royal Mail system and for the 10 day qualifying period set out by Royal Mail.

Notification of non-receipt of an item should be made via email to hello@holchester.com and include the order number. 

If an item is lost in transit, unless proven otherwise, I will assume the contract is terminated and either provide a refund or dispatch an alternative item.  The remedy will be determined on a case by case basis and in discussion with the buyer.

This Shipping policy was updated on 7th October 2026.